Returns & Exchanges

At HIGH5, we want you to be completely satisfied with your snacks and supplements, which is why we offer a 30-day satisfaction guarantee on all our products. If your order arrives damaged or doesn't meet your expectations, our team is here to make it right with a full refund or exchange.

Return Process

• 1.
  Contact Support

  Email our customer care team at support@high5.com with your order number and a brief explanation of the issue.

• 2.
  Verification

  For quality control purposes, please provide a photo of the product and the batch number found on the packaging.

• 3.
  Return Authorization

  Once approved, we will provide you with a prepaid shipping label or instructions for disposing of perishable items safely.

• 4.
  Refund Processing

  After we verify your request, a refund will be issued to your original payment method within 5-7 business days.